FAQs and Preorder Status


PREORDER STATUS 

Last updated June 12, 2022

Collection 12 - Fabric has just arrived, preparing to sew!

Capsules and Mystery Items - Sewing, expected to ship by June 7

Collection 13 - Fabric printing

Below are the answers to some frequently asked questions. Still have a question or concern? Get in touch with us here.

HOW DO I CARE FOR MY ITEMS?

For optimal longevity, wash your Fawn + Feather garments inside out with like colours, and lay them flat to dry. For beanies with poms, gently detach the pom from the snap and wash the beanie only.

DO YOU OFFER LOCAL PICKUP?

Local pickup is offered at ourHeadquarters, located just outside of Edmonton near the Edmonton Corn Maze. Pickup is free of charge. Just choose the local pickup option at checkout, and when your order is ready you'll receive an email from us with simple, contactless pickup details.

WHAT IS YOUR CURRENT TURNAROUND TIME?

Ready to ship items will ship within 5 business days.

This excludes preorders - As we are custom printing these fabrics, they will take about 8-12 weeks to be printed. They are then shipped to us which can take 2-3 weeks, which is in addition to our normal production turnaround time. Production turnaround is currently 4-6 weeks (this includes cutting and sewing). This means that a preorder could potentially take 14-21 weeks from the time it closes to the time it ships to you.

If preorder purchases are made at the same time as in-stock purchases, your entire order will be held and shipped at the same time. If you need your items shipped separately as they are ready, please check out separately.

DO YOU ACCEPT RETURNS OR CANCELLATIONS?

As most items are made to order, we do not generally accept returns or cancellations. If you have questions or concerns about a specific order, or if there are problems with an order, feel free to contact us so that we can figure it out!

DO YOU OFFER WHOLESALE?

If you are a store owner and have inquiries about placing a wholesale order, please email us at shopfawnandfeather@gmail.com - we would love to chat!

WHERE CAN I SEE MORE F+F?

Find us on Instagram, Facebook, in our exclusive VIP group. Be sure to join our mailing list for insider information!