Here are the answers to some frequently asked questions. Still have a question or concern? Get in touch with us here.
HOW DO I CARE FOR MY ITEMS?
For optimal longevity, wash your Fawn + Feather garments inside out with like colours, and lay them flat to dry. For beanies with poms, gently detach the pom from the snap and wash the beanie only.
DO YOU OFFER LOCAL PICKUP?
Local pickup is offered in West Edmonton free of charge for our local customers. Choose the local pickup option at checkout, and when your order is ready you'll receive an email from us with pickup details.
WHAT IS YOUR CURRENT TURNAROUND TIME?
For all items not noted as RTS (ready to ship), our turnaround time is 4-6 weeks before your item is on its way to you. This excludes preorders - be sure to read the description on any preorder items so that you know what to expect for additional processing times!
DO YOU ACCEPT RETURNS OR CANCELLATIONS?
Your made to order items are often started on the same day that you place your order. For this reason we do not generally accept returns or cancellations. If you have questions or concerns about a specific order, or if there are problems with an order, feel free to contact us so that we can figure it out!
DO YOU OFFER WHOLESALE?
If you are a store owner and have inquiries about placing a wholesale order, please email us at firstname.lastname@example.org - we would love to chat!